Kifid - Stichting Klachteninstituut Financiele Dienstverlening / Dutch Institute for Financial Disputes

Kifid - Dutch Institute for Financial Disputes

Kifid is the Dutch Institute for Financial Disputes. It offers easy access and expert advice to consumers, small businesses and self-employed persons without employees (zzp-ers) who have a complaint against a financial services provider.

You can approach us for help if you have a complaint about a financial product or a financial service. For instance, relating to your insurance, mortgage or business loan.

Kifid helps to solve problems between consumers, their bank, insurer, intermediary or other financial services provider. Kifid can also support small businesses or self-employed persons without employees when they have a problem with their bank or financier relating to a small business loan, to an alternative form of funding, or to an interest rate derivatives contract.

You have a problem with a financial product. For instance, a mortgage, insurance or investment policy. Kifid helps you to solve this problem. We are independent and there is no charge for submitting a complaint. The first thing is to ascertain if we can in fact handle your complaint. If so, then we will try to mediate between you and the financial services provider. If mediation fails, the Arbitration Commission will issue a decision. Please be aware that this could take quite some time.