📅 13 – 24 January 2025
Heidelberg, Germany
The course focuses on practical tools and methods to improve healthcare services in low- and middle-inco-me countries. It introduces participants to major steps and trends in healthcare quality and patient safety movements with a focus on challenges to improving quality in resource-limited settings.
Course participants learn how to adapt quality improvement tools, methods, and techniques to national and local settings with a special emphasis on managing and motivating people and designing sustainable health improvement programs. A two-day skills development workshop strengthens individual and team skills in evaluating the quality of healthcare services.
Course topics
- Prioritizing quality improvement: rationale, methods, and examples
- Overview of quality and safety terminology and concepts
- Harmonizing quality improvement with local and international health system strengthening initiatives
- Developing and implementing standards, guidelines, and indicators in a healthcare service
- Designing and implementing quality assessments using audit, accreditation,n and supervision
- Personal skills development for managing teams in improving quality
- Designing and managing quality improvement teams including quality circles, clinical guideline working groups, clinical audits, and quality improvement committees
- Quality improvement tools such as checklists, affinity analysis, flow charts, mind mapping, fish-bone diagrams, force-field analyses, prioritization matrices, Gantt charts, control charts, and radar chart
- Case studies of quality improvement in low and middle-income countries
