ICT Administration / Training Support

CTG overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more

Overview of position

• The Administration Training Support staff will work under the direct supervision of the Chief of the Field Technology Section (FTS), Administration & Budget Officer & report to the Chief FTS.
• The contracted personnel will be responsible for managing & monitoring ICT contracts, preparing budget estimates, handling procurement processes & generating ERP BI reports.
• Additionally, they will address queries from the Chief FTS, FTS management, mission leadership & auditors among others.
• They will also provide logistical & administrative support & assistance to all FTS staff across the mission area of operations.

Role objectives

• Exhibit strong proficiency in spoken & written English to draft reports, memos, meeting minutes & SOPs, while effectively managing administrative tasks.
• Maintain oversight of contracts, track amendments & ensure timely delivery of contract obligations, compliance with terms, conditions & adherence to deadlines.
• Serve as a liaison between the Contract Managers, stakeholders, sections & vendors to facilitate seamless coordination & communication.
• Generate & analyze Power BI reports related to FTS operations & provide relevant insights.
• Provide ICT support, troubleshoot technical issues & ensure system functionality & updates.
• Assist in budget estimation, expenditure tracking & compliance with financial rules & regulations.
• Facilitate the procurement process, including raising of shopping carts, purchase order creation & vendor coordination for delivery of ICT goods & services.
• Organize meetings, prepare agendas & document meeting minutes.
• Ensure compliance with internal & external policies, procedures, rules & regulations while supporting audits as required.
• Manage daily administrative tasks such as email correspondence, phone calls & calendar scheduling.
• Be available to provide support, even during non working hours, for any logistical or operational requirements as needed.
• Perform any additional duties as assigned by supervisors.

Project reporting

• The Administration Training Support staff will work under the direct supervision of the Chief of the Field Technology Section (FTS), Administration & Budget Officer & report to the Chief FTS.

Key competencies

• Bachelor’s degree a relevant discipline is required.
• A minimum of five years of professional experience in contract management & administration is required.
• Expertise in developing Power BI dashboards & reports is required.
• Strong computer literacy, including proficiency in Microsoft Office Suite, Power BI & related tools is required.
• Proficiency in UN ERP systems, specifically UMOJA with relevant certifications & hands on experience is desired.
• Familiarity with UN CRM platforms such as i-need, field support suite & other enterprise applications is desired.
• Possession of a valid national driver’s license with the ability to operate a light motor vehicle with a manual transmission is required.
• Strong proficiency in English, both written & spoken is required.
• Strong client orientation with keen attention to detail.
• Excellent communication & organizational skills.
• Meticulous planning abilities with a high degree of accuracy & adherence to security & safety standards.
• Collaborative mindset, supporting colleagues & clients to achieve shared goals & objectives of FTS & the mission.

Team management

• This role has no team management responsibility.

Further information

• Qualified female candidates are encouraged to apply for this role.